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General FAQ

Here are answers to the most common questions about Turtle AI Mate.

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Getting Started

Q: Do I need technical skills to use Turtle AI Mate? No. The app is designed for non-technical users. You can chat naturally with AI, connect tools with one click, and create agents using plain language schedules (e.g., “every day at 9 AM”). Q: Which platforms are supported? Currently, Turtle AI Mate is available as a mobile app (Android/iOS). A web version is under consideration. Q: What tools can I connect? You can integrate Gmail, Google Calendar, Google Drive, Google Sheets, HubSpot, Jira, Confluence, Notion, and more. WhatsApp is supported as a delivery channel for chatting with AI and receiving reminders/agent outputs.

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Agents & Notes

Q: What are agents? Agents are automated workflows you configure with a title, instructions, schedule, and output destination (notes, email, push, WhatsApp). Example: “Summarize my unread emails every 3 hours.” Q: Can I save AI responses into notes? Yes. While chatting, you can click the note icon to save conversations or responses into a selected folder.

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Billing & Credits

Q: How does billing work? You subscribe through Google Play. Right now only monthly plans are available. Quarterly and yearly plans are coming soon. Q: What are credits? Credits are the usage units for AI chats, file analysis, and agent runs. Each plan includes a monthly credit allowance. Top-ups are not yet available but will be released in future updates. Q: Do credits roll over? No. Credits reset each month on your billing cycle.

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WhatsApp

Q: How do I enable WhatsApp? Go to Settings → Edit Profile, add your phone number, verify it via OTP, and save. Once verified, you can chat directly with Turtle AI Mate on WhatsApp. Q: What can I do on WhatsApp?
  • Chat with AI and tools
  • Get reminders from tasks
  • Receive agent outputs (summaries, news digests, daily plans)

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Support

Q: How can I contact support? You can submit a feature request or support query inside the app. For billing issues, use Google Play support. Q: Do you have tutorials? Yes. Our documentation and in-app guides walk you through setup, integrations, and advanced use cases.
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